AI Agent

AI Customer Support Agent

Fully autonomous AI agent that handles customer inquiries, integrates with CRM, escalates complex issues, and generates weekly reports — saving 40+ hours/month.

Client Demand

The client needed a way to reduce their support ticket volume without hiring more staff, while maintaining a 5-minute response time.

Budget$5,000 - $10,000

Timeline4 Weeks

Step-by-Step Process

Planning

I mapped out the most frequent customer queries and designed conversational flows.

Building

I integrated the OpenAI API with their Zendesk CRM using LangChain for contextual memory.

Testing

Simulated 500+ edge-case conversations to ensure the AI never hallucinated.

Revisions

Fine-tuned the prompt system based on real user feedback during the beta launch.

Technologies Used

LangChainNext.jsOpenAISupabase

Key Outcome:40+ hours saved/month